General terms and conditions
Application and Consumer Protection
These General Terms and Conditions ("Terms and Conditions") apply to the purchase agreement that you, as a consumer, enter into with Spintso AB, corporate number 559291-9301, hereinafter referred to as "Spintso". To protect your interests as a customer, the provisions of the Swedish Laws, Consumer Sales Act (1990:032) and the Act (2000:274) on Consumer Protection in Distance Contracts and Door-to-Door Sales (Distance Marketing Act) apply. When ordering online, a purchase agreement is made when you choose to confirm the purchase in the checkout on www.spintso.com.
Establishing a purchase agreement
Spintso's products are ordered on www.spintso.com or through our customer service. A purchase agreement is established when your order has been confirmed by Spintso via email to the email address you provided at the time of the order. By placing the order, you accept Spintso's General Terms and Conditions.
Terms and conditions
General:
- Company information spintso.com is provided by Spintso AB with Swedish company number 559291-9301. Information and images on the website are owned by the company or its partners and may not be copied without permission.
- All prices on www.spintso.com can be shown in SEK, EUR, USD, CAD, GBP and may be shown in inc VAT or excl VAT depending on customer location and or choise. The total price however, including all fees such as VAT, shipping, and payments setup, is displayed in the checkout cart. NOTE: this only applies to customers within EU. For exports outside EU other costs may apply – see under “transport”
3.1 Payment Payment is made through the selected payment method at checkout. The payment method is provided by Klarna or Bambora in conjunction with its partners.
3.2 Credit card payment Credit card payment is accepted by Visa, MasterCard, and Maestro. The payment will be debited from your card immediately.
3.3.1 Invoice and instalments in partnership with Klarna, we offer invoice and instalments as a payment option. This service is based on a one-time credit that allows for easy and secure payment of your purchases through invoice or instalments. For more information and full terms and conditions on the Klarna payment option, visit Klarna.se
The invoice has a due date is dependent on payment options from Klarna. You can then choose to pay the full amount at once or apply to pay in smaller instalments as according to the Terms and Conditions by logging in to Klarna Account. This payment option may only be available in certain areas, individuals and as a lender we assume that you have fulfilled your financial obligations and have a good payment history.
A credit check may be checked at the time of purchase by Klarna. In case of delayed or missed payment, a late fee and interest may be charged.
3.3.2 Questions related to your invoice or instalments Klarna's customer service is happy to help with any questions you may have regarding your invoice or instalments. Contact Klarna https://www.klarna.com/uk/customer-service/
3.3.3 Refund for invoice or instalment purchases If you have paid your invoice or instalments but regret your purchase, you have a claim to Spintso. Contact us on info@spintso.com. If you want to claim a refund because an order is not received or as not ordered, contact Klarna or Spintso directly.
3.3.4 Price
Any interest rates, monthly or administrations fees can be found with Klarna’s terms and conditions.
Delivery
The normal delivery time is 4-7 business days from the time Spintso confirms your order by email. We reserve the right to backorder items. The cost of a shipment is normally 90 SEK regardless of the number of items and weight. Spintso uses the following shipping options:
- Mail, for smaller shipments that can be left in the mailbox.
- Package, the items are shipped to you first, if you are not home to receive your items, they will be left at the nearest pickup location. When the package is ready for pickup, a text or notice will be sent with information about the tracking number to the mobile phone number/address provided at the time of the order. When collecting the shipment, a valid ID must be presented.
If the customer does not pick up the package in time and the package is returned to Spintso, the customer is responsible for not picking up the package. In this case, Spintso will ask the customer if they want the package to be sent out again or not. If the customer responds YES, they will be informed of any additional costs and asked to pay the additional cost in advance before a new delivery. If the customer responds NO, a refund will be made minus the shipping costs.
For any export outside EU including UK: Any VAT, customs fees and imports cost are responsibility of the end-consumer. These will not be calculated in the checkout. Please contact your countries customs-agency for specifications.
Personal information
In connection with your order, you agree that we will store and use your information in our business to fulfill and provide the service that you can expect from us. All personal data processing is carried out in accordance with the data protection regulation. The person responsible for the personal data is Spintso AB (corporate number 559291-9301). Spintso's customer register contains personal data such as name, postal address, telephone number, email address, and IP number. The purpose of Spintso's processing of collected personal data is to use these to:
- fulfill purchases at Spintso
- enable targeted marketing via email, SMS, and other channels based on your previous purchases or use of Spintso's channels.
Bambora & Klarna will collect personal information about you in connection with payment. They are therefore responsible for such personal data according to their terms. Spintso will share the personal information with the shipping companies that are required to fulfill and deliver an order. If an order is placed for a product that is shipped directly from the supplier, Spintso will send the information required to complete and fulfil an order from the supplier. When you, as a customer, choose to email Spintso, your email address and email history will be saved to make it possible and easier to follow up and respond to a case. No information will be sold to third parties. General information about personal data processing All processing of personal data is carried out in accordance with the data protection regulation. The person responsible for the processing is Spintso. We only store personal data as long as it is necessary, then it is deleted. If the information is incomplete, incorrect, or irrelevant, you have the right to request correction or deletion. You can request a copy of the information we have registered about you.
To request a register extract or correction of information, send a written signed request to: Spintso AB Box 3113 103 62 Stockholm
Right of withdrawal
As a consumer, you always have a 14-day right of withdrawal according to the Act on Distance Contracts and Contracts Outside of Business Premises (2005:59). If you want to return your item for exchange or refund during this time, please contact customer service at info@spintso.com. If you return an unused item with accompanying tags and packaging within 14 days, the full amount will be refunded or the desired exchange will be made. If the quality of the product has been affected as a result of you, the customer, handling it more than necessary to examine its properties or functions, a deduction from the refund corresponding to the decrease in value of the item will be made. Want to return your item? Read the section below on Returns.
Complaint
If an item deviates from what is stated in the agreement between you and Spintso, or otherwise does not match the description of the item given by Spintso, the item can be returned free of charge. The return must be made within 14 days. Email info@spintso.com and we will send you a return form.
Defect complaint
Complaints to Spintso must be made within a reasonable time after the defect has been discovered, but no later than 2 years from the date of purchase (so-called Warranty period). Spintso reserves the right to remedy the defect first, to resupply the item second, and to refund the purchase price third. When making a complaint, contact customer service at info@spintso.com.
Complaints are only valid if accompanied by the original receipt (order confirmation) issued by Spintso to the buyer, or issued by a approved retailer with information about the date of purchase and the product's serial number. If Spintso repairs or replaces the product, the repaired or new product will be covered by the original warranty for the remaining warranty period.
Only original defects are covered by the right of complaint, the right of complaint does not cover defects caused by normal wear and tear.
Caused by incorrect use or handling, including, but not limited to, use of the product for purposes other than those for which it was intended, or use that deviates from Spintso's instructions on use and maintenance. that have arisen as a result of repairs carried out by non-Spintso authorized service workshops or persons. that have been caused by accessories that are not original Spintso accessories. that arise as a result of an accident, modification or other change or force majeure.
Right to complaint
If the customer discovers a defect in the product, a complaint must be made within two months of the defect being discovered to Spintso. The customer has a 3-year right to complaint on goods purchased on the website.
Return
When returning, you pay for the shipping yourself and you are responsible for the risk of the item, so it is important that the item cannot be damaged during transport. We recommend that you purchase traceable shipping. For a full refund, the item must be unused and returned in undamaged original packaging, all labels must remain in place, and manuals must be included. It is important to use outer packaging and not to tape or stick anything on the original packaging.
Always include a copy of the original receipt (order confirmation) you received by email/in the package. Don't forget to fill in the reason for the return on the back of the form. Returns may not be sent as cash on delivery or by demand. If any of the above is broken, Spintso cannot approve the return.
After receiving and approving the return, the refund will be made as soon as possible, but no later than 14 days from the date Spintso received the return. The refund will be through Card-repayment, deposit to Klarna or Bank-account depending payme refund to a bank account, card-payment or to Klarna account depending on the payment
only be made by depositing into a bank account.
Transport damage
Spintso is responsible for goods that are damaged or lost during delivery to you. Complaints about transport damage must be made within a reasonable time. When receiving the shipment, it is important to check that the goods are not transport damaged. Spintso recommends that you report any transport damage directly to the delivery agent and then contact Spintso's customer service info@spintso.com and we will send a return form. Remember to keep all packaging and product packaging in the event of transport damage.
If you have any questions regarding our terms and conditions please contact info@spintso.com
Payment
In partnership with Klarna & Bambora, we offer invoice payment, installment payment, and credit card payment. By providing information at checkout, you agree to their terms. By clicking "Complete purchase", you agree to Spintso's general terms and conditions. We use 3-D Secure, a protocol for secure data transfer over the internet (or other networks). 3-D Secure processes data in different ways and encrypts the information. On your bank statement, it will say SPINTSO.COM
Force majeure
In the event of circumstances beyond Spintso's reasonable control, such as changes in legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, flooding, natural disasters, or similar events, Spintso's obligation to fulfil the purchase agreement shall be postponed as long as the circumstances prevail. If such delay exceeds 2 months, both you and Spintso have the right to terminate the agreement with immediate effect without any obligation to pay damages.
Price and Product Information
In the event of errors in stock status or price, Spintso reserves the right to cancel the purchase agreement. If the item is out of stock or otherwise unavailable, Spintso is not obliged to provide the item but may suggest an alternative. All image information should be viewed as illustrations and may not accurately reflect the exact appearance and characteristics of the item.
Reviews
By leaving reviews on products on www.spintso.com, you also give Spintso the right to publish them on www.spintso.com and in other channels and media. Spintso reserves the right not to publish and/or remove submitted reviews.
Miscellaneous
We follow the recommendations of the Consumer Agency's Complaints Board and Swedish law in the event of a dispute.