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Support

Support Hub

Welcome to Spintso's Support Hub! Whether you have questions, need troubleshooting assistance, or just want to explore our resources, you're in the right place. Here, you'll find everything from contact details to manuals and FAQs, all geared towards ensuring your experience with Spintso is smooth and satisfying. Let's solve any issues together and make sure you have all the information you need to get the most out of your Spintso products. Remember you can always contact us via info@spintso.com.

Contact us

We are a company that wants to give our customers a high level of service.

Welcome to contact us regarding orders or support and we will answer you within 24 hours.

Manuals

Our Manual section further down on this page – your go-to destination for all the guidance you need on our products. Here, you'll discover comprehensive guides and instructions meticulously crafted to ensure you get the most out of your purchases. From setup to troubleshooting, we've got you covered every step of the way.

Customer support

Customer Support – We will hopefully help you with hassle-free assistance and personalized care. At Spintso, we understand that sometimes questions arise, issues surface, or you simply crave guidance on optimizing your experience with our products. That's where our dedicated support team steps in. Contact us via info@spintso.com with your questions about your order, warranty our other things.

FAQ and Contact form

One way in – for quick and precise support. On this page, we provide an easy contact form for you to reach out if you need assistance. If you've already placed an order or have questions about a past order, be sure to provide us with all relevant information directly – such as the order number and a description of the assistance you require from us. You will also find our most cummon questions from customers and an FAQ.

How to pair Refcom II

Refcom II is really easy to pair. You only need to pair your units once, and then before every game you only start them up and you are good to go. Save time and focus on your game instead of wasting time with struggling with connection and getting your headsets correct.

We have developed Refcom II by referees, for referees. We have collected a lot of feedback from referees that wanted an easy setup, skip the connecting process each game, lightweight unit without an antenna and packed with other features that makes the handling easy. Which feature do you love the most? Maybe the in-built radio voice or the automatic connection when you start them up?

Manuals

If you need further assistance, please send an email to info@spintso.com

Manual for Refcom II

English

Refcom II Communication System Manual 1.1

Manuals for S1 Pro and S1

English

Quick Guide for S1 Pro Referee Watch

Quick Guide for S1 Referee Watch

User Manual for S1 Pro Referee Watch

User Manual for S1 Referee Watch

Manuals for Refcom I

English

Refcom Communication System V2 Manual

Manuals for Retro Watches

English Retro Pro

English Retro 2S

English Retro 2X

FAQ

GPS connection fail (S1 Pro)

  1. Download AGPS using SPINTSO WATCH app when the watch is in normal mode, not in Match mode. Check that successful AGPS transfer is confirmed by the APP.
  2. Go outside in an open area and select for example REFEREE WATCH, MATCH, PRO 1.
  3. Stand still on the same position. GPS will lock quicker if not moving.
  4. Wait for the GPS symbol to turn green. The very first time it may take longer than normal. Please wait for up to 5 minutes to be sure the watch have had enough time to lock.
  5. Once the watch have had a successful GPS connection, locking to satellites will go very much faster in the future.

Battery life (S1 Smart watches)

  1. Charging. Charging time is normally 2 hours. If the battery is down at 0% and completely empty the total charging time can be longer.
  2. Operational time. Standby time if not using the watch for matches or training is around 10-15 days. Operational time with bluetooth, watch activated by wrist, alarm, notifications, health data and some training around 3 days.
  3. S1 Pro: Battery life in game with all settings to max (Vibrations, Screen always on and GPS) is around 5.5 hours. Latest update enables GPS to be toggled ON/OFF. If OFF then the battery time is extended to 9 hours in game.
  4. S1: Battery life in game is around 9 hours.
  5. Match handling. Make sure that your watch is fully charged at the beginning of the match day. If refereeing more than two complete matches you must be prepared to charge your watch between matches. If you are refereeing more than two matches in a row bring a power bank to the game or recharge it between matches. 

Set time and date (S1 Smart watches)

  1. Pair your watch to the Spintso Referee App. Your time, date and metric/imperial settings will automatically synced to the watch.

Different period lenghts (S1 Smart watches)

  1. The S1 and S1 Pro enables to set different period and brake times. (e.g. for 2x45 minutes + 2x15 minutes game)
  2. To adjust the period lenght - go into settings - period lenght and swipe right between periods. Save by pressing A button

Heartbeat monitor (S1 Smart watches)

  1. If the heartbeat monitor is showing incorrect pulse, please check that the plastic cover over the sensor is removed. 

Weather synchronization fail

If the weather information is not updated, check the following:

  1. Please make sure the app has permission to obtain location information.
  2. Please ensure that the mobile phone network connection is normal, the watch app generally obtains weather data every 4 hours. If your network environment is not good, it may also cause the weather information data to be refreshed poorly. If you cannot update in WIFI environment, please try to use the phone network.
  3. Indoor environment may cause the GPS location to fail, so weather updates cannot be obtained. Please try to reconnect in an open area.

How to connect your watch and phone

  1. When brand new, the watch is ready for pairing by default after start-up. Check settings on your watch. Flight mode icon shall not be green.
  2. Search for the Spintso Watch App in the mobile app market, download and install the app, or update the existing app on the phone to the latest version.
  3. Open the app and follow the pop-up prompt to enable the APP-related permissions. Select the Watch tab and then select Add Spintso Watch. If more than one watch appears in the list, select the one with strongest signal.
  4. Select the applicable watch in the list and the watch and phone will automatically start pairing.
  5. When the pairing request appears on the watch screen, confirm by tapping on the watch screen to complete the pairing connection with the phone.

Screen does not wake-up when raising the hand.

  1. Please make sure the wake-up on turn wrist is activated on in the Spintso Watch APP. Also check the configured timespan for enabling this function.

APP has no sleep history

If watch sleep data do not synchronize to the Spintso Watch app, please check/test the following:

  • Move the watch to your non dominant hand. If your hand moves too much during the night, the watch may not detect sleeping.
  • Sleep recording will fail if the watch battery run out of power during the night.
  • Make sure the watch and mobile phone are in a normal connection state. (Bluetooth connection icon on watch screen and in APP are green)
  • Manually swipe down the screen on the home page of the Spintso Watch app, watch data will then be synchronized to the APP.
  • Please note the following sleep recording criteria:

    1. Heart rate is readable. (Check that you have a heart rate reading. Wearing the watch too loosely or too hard may cause bad readings.)
    2. 00: 00-06: 00 does not support sleep data synchronization, data can be carried out earliest after 06:00.
    3. Continuous sleep time does not exceed 3 hours. Sleep data acquisition will not be Sufficient for scientific calculation.
  • If displaying sleep history still fails, you can disable the Bluetooth of the mobile phone and then turn it on again to ensure that the app re-connects normally.

IP classification against water

  • For the S1 Referee Watch: Climatic environment: IP67. You can shower with the S1 but not dive or bath with it. (IP67 Protected from immersion in water with a depth of up to 1 meter (or 3.3 feet) for up to 30 mins).
  • For the S1 Pro Referee Watch: Climatic environment: IP65. S1 Pro can stand heavy rainfall, but we recommend you to not shower or bath with it.

Battery problems (Retro Versions)

  1. If a low battery icon appears and your watchs starts to work irregulary the battery needs to be replaced. Please see a jeweler for a battery change and show these following guides:
    RETRO PRO MODELS (SPT100) LINK (ENG/GER)
    RETRO 2S MODELS (SPT130) LINK
    RETRO 2X (SPT140) LINK
  2. Note! Guarantee only valid when batteries are changed at a jeweler. Please save the reciept. 
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