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Centro de Soporte

¡Bienvenido al Centro de Soporte de Spintso! Ya sea que tenga preguntas, necesite ayuda para solucionar problemas o simplemente quiera explorar nuestros recursos, está en el lugar correcto. Aquí encontrará desde detalles de contacto hasta manuales y preguntas frecuentes, todo orientado a garantizar que su experiencia con Spintso sea fluida y satisfactoria. Resolvamos juntos cualquier problema y asegurémonos de que tenga toda la información que necesita para aprovechar al máximo sus productos Spintso. Recuerde que siempre puede contactarnos a través de info@spintso.com.

Contáctenos

Manuales

Nuestra sección de Manuales más abajo en esta página: tu destino para toda la orientación que necesitas sobre nuestros productos. Aquí encontrarás guías completas e instrucciones meticulosamente elaboradas para garantizar que saques el máximo provecho de tus compras. Desde la configuración hasta la resolución de problemas, te tenemos cubierto en cada paso del camino.

Atención al cliente

Atención al cliente: esperamos poder ayudarte con asistencia sin problemas y cuidado personalizado. En Spintso, entendemos que a veces surgen preguntas, surgen problemas, o simplemente deseas orientación para optimizar tu experiencia con nuestros productos. Ahí es donde entra en juego nuestro equipo de soporte dedicado. Contáctanos a través de info@spintso.com con tus preguntas sobre tu pedido, garantía u otras cosas.

FAQ y formulario de contacto

Un camino - para un soporte rápido y preciso. En esta página, proporcionamos un formulario de contacto fácil para que nos contactes si necesitas ayuda. Si ya has realizado un pedido o tienes preguntas sobre un pedido anterior, asegúrate de proporcionarnos toda la información relevante directamente, como el número de pedido y una descripción de la asistencia que necesitas de nuestra parte. También encontrarás nuestras preguntas más comunes de los clientes y una sección de preguntas frecuentes.

Cómo emparejar Refcom II

Refcom II es realmente fácil de emparejar. Solo necesitas emparejar tus unidades una vez, y luego antes de cada juego solo las enciendes y estás listo para empezar. Ahorra tiempo y concéntrate en tu juego en lugar de perder el tiempo luchando con la conexión y ajustando tus auriculares correctamente.

Hemos desarrollado Refcom II por árbitros, para árbitros. Hemos recopilado muchos comentarios de árbitros que querían una configuración fácil, omitir el proceso de conexión en cada juego, una unidad liviana sin antena y repleta de otras características que facilitan su manejo. ¿Cuál característica te gusta más? ¿Quizás la voz de radio incorporada o la conexión automática cuando las enciendes?

FAQ

GPS connection fail (S1 Pro)

  1. Download AGPS using SPINTSO WATCH app when the watch is in normal mode, not in Match mode. Check that successful AGPS transfer is confirmed by the APP.
  2. Go outside in an open area and select for example REFEREE WATCH, MATCH, PRO 1.
  3. Stand still on the same position. GPS will lock quicker if not moving.
  4. Wait for the GPS symbol to turn green. The very first time it may take longer than normal. Please wait for up to 5 minutes to be sure the watch have had enough time to lock.
  5. Once the watch have had a successful GPS connection, locking to satellites will go very much faster in the future.

Battery life (S1 Smart watches)

  1. Charging. Charging time is normally 2 hours. If the battery is down at 0% and completely empty the total charging time can be longer.
  2. Operational time. Standby time if not using the watch for matches or training is around 10-15 days. Operational time with bluetooth, watch activated by wrist, alarm, notifications, health data and some training around 3 days.
  3. S1 Pro: Battery life in game with all settings to max (Vibrations, Screen always on and GPS) is around 5.5 hours. Latest update enables GPS to be toggled ON/OFF. If OFF then the battery time is extended to 9 hours in game.
  4. S1: Battery life in game is around 9 hours.
  5. Match handling. Make sure that your watch is fully charged at the beginning of the match day. If refereeing more than two complete matches you must be prepared to charge your watch between matches. If you are refereeing more than two matches in a row bring a power bank to the game or recharge it between matches. 

Set time and date (S1 Smart watches)

  1. Pair your watch to the Spintso Referee App. Your time, date and metric/imperial settings will automatically synced to the watch.

Different period lenghts (S1 Smart watches)

  1. The S1 and S1 Pro enables to set different period and brake times. (e.g. for 2x45 minutes + 2x15 minutes game)
  2. To adjust the period lenght - go into settings - period lenght and swipe right between periods. Save by pressing A button

Heartbeat monitor (S1 Smart watches)

  1. If the heartbeat monitor is showing incorrect pulse, please check that the plastic cover over the sensor is removed. 

Weather synchronization fail

If the weather information is not updated, check the following:

  1. Please make sure the app has permission to obtain location information.
  2. Please ensure that the mobile phone network connection is normal, the watch app generally obtains weather data every 4 hours. If your network environment is not good, it may also cause the weather information data to be refreshed poorly. If you cannot update in WIFI environment, please try to use the phone network.
  3. Indoor environment may cause the GPS location to fail, so weather updates cannot be obtained. Please try to reconnect in an open area.

How to connect your watch and phone

  1. When brand new, the watch is ready for pairing by default after start-up. Check settings on your watch. Flight mode icon shall not be green.
  2. Search for the Spintso Watch App in the mobile app market, download and install the app, or update the existing app on the phone to the latest version.
  3. Open the app and follow the pop-up prompt to enable the APP-related permissions. Select the Watch tab and then select Add Spintso Watch. If more than one watch appears in the list, select the one with strongest signal.
  4. Select the applicable watch in the list and the watch and phone will automatically start pairing.
  5. When the pairing request appears on the watch screen, confirm by tapping on the watch screen to complete the pairing connection with the phone.

Screen does not wake-up when raising the hand.

  1. Please make sure the wake-up on turn wrist is activated on in the Spintso Watch APP. Also check the configured timespan for enabling this function.

APP has no sleep history

If watch sleep data do not synchronize to the Spintso Watch app, please check/test the following:

  • Move the watch to your non dominant hand. If your hand moves too much during the night, the watch may not detect sleeping.
  • Sleep recording will fail if the watch battery run out of power during the night.
  • Make sure the watch and mobile phone are in a normal connection state. (Bluetooth connection icon on watch screen and in APP are green)
  • Manually swipe down the screen on the home page of the Spintso Watch app, watch data will then be synchronized to the APP.
  • Please note the following sleep recording criteria:

    1. Heart rate is readable. (Check that you have a heart rate reading. Wearing the watch too loosely or too hard may cause bad readings.)
    2. 00: 00-06: 00 does not support sleep data synchronization, data can be carried out earliest after 06:00.
    3. Continuous sleep time does not exceed 3 hours. Sleep data acquisition will not be Sufficient for scientific calculation.
  • If displaying sleep history still fails, you can disable the Bluetooth of the mobile phone and then turn it on again to ensure that the app re-connects normally.

IP classification against water

  • For the S1 Referee Watch: Climatic environment: IP67. You can shower with the S1 but not dive or bath with it. (IP67 Protected from immersion in water with a depth of up to 1 meter (or 3.3 feet) for up to 30 mins).
  • For the S1 Pro Referee Watch: Climatic environment: IP65. S1 Pro can stand heavy rainfall, but we recommend you to not shower or bath with it.

Battery problems (Retro Versions)

  1. If a low battery icon appears and your watchs starts to work irregulary the battery needs to be replaced. Please see a jeweler for a battery change and show these following guides:
    RETRO PRO MODELS (SPT100) LINK (ENG/GER)
    RETRO 2S MODELS (SPT130) LINK
    RETRO 2X (SPT140) LINK
  2. Note! Guarantee only valid when batteries are changed at a jeweler. Please save the reciept. 
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